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Journey mapping as a novel approach to healthcare: a qualitative mixed methods study in palliative care

BMC Health Serv Res. 2021 Sep 4;21(1):915. doi: 10.1186/s12913-021-06934-y.ABSTRACTBACKGROUND: Journey mapping involves the creation of visual narrative timelines depicting the multidimensional relationship between a consumer and a service. The use of journey maps in medical research is a novel and innovative approach to understanding patient healthcare encounters.OBJECTIVES: To determine possible applications of journey mapping in medical research and the clinical setting. Specialist palliative care services were selected as the model to evaluate this paradigm, as there are numerous evidence gaps and inconsistencies in the delivery of care that may be addressed using this tool.METHODS: A purposive convenience sample of specialist…
Origen: Journey mapping as a novel approach to healthcare: a qualitative mixed methods study in palliative care – PubMed

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